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Throughout your CBC Pension Plan membership, decisions you make can have consequences, not only for your retirement income, but for your survivors’ income as well. The CBC Pension Board and CBC/Radio-Canada work together to ensure you get the help you need to navigate the CBC Pension Plan and make informed decisions at every stage of your CBC/Radio-Canada career. Check out the information below to determine who to contact when you have questions related to your Pension Plan.

CBC/Radio-Canada Pension Administration Centre (PAC)

What PAC does ‒ Calculates and processes all pension benefits (retirement, termination, buybacks, marriage breakdown, death, etc.); provides annual statements; supports the secure website that provides Pension Plan information, the Pension Projection Tool and the Buyback Tool.

Secure website

In North America: 1 888 604-9258
Outside North America: +1 514 673-7669
Monday to Friday, 9:00 a.m. to 6:00 p.m. ET

Mailing address
CBC/Radio-Canada Pension Administration Centre
1060 Robert-Bourassa Blvd, Suite RC01
Montréal  QC H3B 4V3

CBC/Radio-Canada internal mail
Address your correspondence to the CBC/Radio-Canada Pension Administration Centre and drop it in the internal mail. The CBC/Radio-Canada mailroom will mail it to the Pension Administration Centre on your behalf.

Shared Services Centre (SSC) at CBC/Radio-Canada

What SSC does ‒ sends retirement and termination dates and pension-related data to PAC; deducts contributions for pension and buyback; reports pension-related information on tax slips.

In North America: 1 866 999-7888
Monday to Friday, 7:00 a.m. to 8:00 p.m. ET


Internal mail
Shared Services Centre
Queen Street, Ottawa

Mailing address
Shared Services Centre
PO Box 3220 Station C
Ottawa  ON K1Y 1E4